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Privacy Policy

Welcome to SoleFamily! 

Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, donate, or interact with our services.

Who We Are SoleFamily is a registered yayasan (foundation) dedicated to supporting our community through various charitable programs. As part of our mission, we collect donations through multiple payment methods to facilitate contributions from our generous supporters.

Information We Collect We collect personal information that you voluntarily provide, including but not limited to:

  • When you subscribe to our newsletter via Mailchimp (name, email address).
  • When you make a donation (name, contact details, payment details, and transaction history).
  • When you contact us via our website or email (name, email, message details).
  • Technical data, such as your IP address and browser type, collected automatically for website analytics.


How We Use Your Information We use the information collected to:

  • Process donations and provide receipts.
  • Respond to inquiries and provide customer support.
  • Send updates, newsletters, and promotional offers via Mailchimp (if you have opted in).
  • Improve our website’s functionality and user experience.


Donation Processing & Third-Party Services SoleFamily uses various secure payment gateways to process donations. These third-party services handle your financial information securely and in compliance with applicable data protection regulations. We do not store full payment details on our servers.

Cookies and Tracking Technologies We use cookies to enhance website performance and analytics. You can manage cookie preferences in your browser settings.

Data Sharing and Security

  • We do not sell or rent personal data to third parties.
  • We may use third-party services, such as Mailchimp for email marketing, that process data on our behalf.
  • We implement security measures to protect your data, but no online transmission is 100% secure.


Your Rights You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or deletions of your personal data.
  • Unsubscribe from marketing communications at any time.


Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us If you have any questions or concerns, please contact us at:

Email: [email protected] Address: Jl. Merdeka Raya No.8x, Kuta Badung, Bali 80361 Indonesia

Thank you for supporting SoleFamily!